Privacy Policy
Last updated: 05/10/2026
1. Who we are
AiCert° (the website aicertpro.co.uk and the app at aicertpro.app) is operated by AI Energy Limited, a company registered in England and Wales (Company No. 14953433). Registered office: Stanton House, Coxhill Way, Aylesbury, HP21 8FW.
Contact for anything in this policy: aienergy.maintain@gmail.com.
AiCert° is software for UK electricians and electrical contractors. It is not a certification body and does not issue certificates itself.
Our two roles
Controller. We decide how your account data is used. This covers your sign-up details, profile, billing, support tickets, and use of our website.
Processor. Electricians store their own customers' details in AiCert°: names, addresses, phone numbers, certificates, photos, invoices and messages. For that data the electrician or their company is the controller and we act on their instructions. If you are a homeowner, tenant or landlord whose details appear in AiCert°, please contact the electrician first. We will help them answer your request.
2. Data we collect
| Category | What it includes | Where it comes from |
|---|---|---|
| Account and profile | Name, email, phone, company name and address, position, qualifications, signature, test equipment details, home base address, hourly rate | You |
| Business and invoice details | VAT number, company registration number, registered office, bank account name, bank name, sort code, account number, invoice terms, logo | You |
| Team | Names and emails of people you invite, their access type (Full Access, Office, Field Worker) and status | You or your company |
| Customers and properties | Customer names, emails, phones, property addresses and coordinates, job descriptions, notes, documents, materials, visits | You |
| Certificates | EICR, EIC and Minor Works data: test results, observations, circuit schedules, engineer and customer signatures, PDFs | You |
| Photos and files | Site and consumer unit photos, receipts, uploaded documents | You |
| Location (optional) | GPS points with time, speed and accuracy, detected stops, site visits and trips | Your device, only if you turn tracking on |
| Finance | Invoices, payments recorded, job costs | You |
| Messages (paid plans) | Emails, WhatsApp and SMS messages with your customers and their attachments | You and your customers, via connected accounts |
| AI assistant | Questions you ask the assistant and its answers | You |
| Billing | Plan, subscription status, credit balance and purchases. Card details are held by Stripe, not by us | You and Stripe |
| Support | Support ticket subject and message | You |
| Technical | IP address, browser and device type, logs needed to run and secure the service | Your device |
We do not ask for special category data (health, ethnicity and so on). Please do not put it in notes or messages.
3. How we use data and our lawful bases
| Purpose | Lawful basis (UK GDPR Art. 6) |
|---|---|
| Create and run your account, store your jobs, certificates and documents, generate PDFs | Contract |
| Take payment for subscriptions and certificate credits | Contract |
| Send emails and messages you ask the app to send | Contract |
| Location tracking, stop detection and time on site | Consent (you switch it on and can switch it off) |
| AI features: board photo recognition, receipt reading, assistant answers, message drafts | Contract, as a feature you choose to use |
| Keep the service secure, prevent fraud and misuse, fix errors | Legitimate interests |
| Keep invoices and payment records for tax | Legal obligation |
| Product update emails | Legitimate interests for existing customers, with an unsubscribe link in every email |
| Website measurement and advertising attribution | Consent (cookie banner) |
We do not sell personal data. We do not use your data or your customers' data for advertising profiles.
4. AI features
AI in AiCert° suggests; a qualified person decides. Every certificate is checked and signed by the electrician before it is issued.
- AiBoard. Photos of a consumer unit or distribution board are sent to our AI pipeline (n8n and an AI model provider) to suggest devices and circuit details. The result is stored with the draft certificate.
- Receipt reading. Uploaded receipts and PDFs are sent to an AI model to extract supplier and totals.
- AI assistant (paid plans). Your questions, and the business data needed to answer them, are sent to an AI model. Conversations are saved in your account so you can see past answers. You can clear them.
- Insights and message drafts (paid plans). Job and finance figures, or a customer conversation, are sent to an AI model to produce explanations or a draft reply.
AI requests go through the Lovable AI Gateway to OpenAI models, either directly or from our n8n workflows. Under OpenAI's API terms, data sent through the API is not used to train their models. OpenAI may keep it for up to 30 days to detect abuse, then deletes it. We do not use your data to train AI models ourselves.
AI output can be wrong. You are responsible for checking it before relying on it, especially on a certificate.
5. Location tracking
Location tracking is off until you switch it on in your profile, and you can switch it off at any time.
- What it does. It records GPS points from your device, or from OwnTracks or GPSLogger if you connect them with your personal tracker link. Points are turned into stops, site visits and trips to show time on site and mileage.
- When it runs. Only within the working hours you set. Points outside those hours are discarded.
- Home base. Stops within your chosen radius of home are labelled "Home base" and are not linked to any job.
- Turning it off. Switch off tracking in your profile. Tracker links then stop accepting points, and you can reset the link at any time.
For employers. If your company asks staff to use tracking, your company is the controller of that data. You must tell staff what is recorded and why, limit it to working hours, and have a lawful basis for it. Field Workers cannot see colleagues' locations; people with Full Access or Office access in your company may see team records.
6. Who we share data with
We use the service providers below to run AiCert°. Each acts on our instructions under a data processing agreement.
| Provider | What they do | Location |
|---|---|---|
| Cloudflare | Hosting and running the app | Global network |
| Supabase (via Lovable Cloud) | Database, sign-in, file storage | UK |
| Lovable | Platform and AI gateway | EU |
| OpenAI (via Lovable AI Gateway and n8n) | AI processing for AiBoard, receipts, assistant, insights and drafts | USA |
| n8n | AI workflows for board photos and certificate drafts | EU (Germany) |
| Stripe | Payments for subscriptions and certificate credits | UK, EU, USA |
| Gmail sending (when you connect Gmail), Maps geocoding and routes, Google sign-in if used | EU, USA | |
| Aurinko | Email sync when you connect a mailbox (paid plans) | USA |
| Infobip | WhatsApp and SMS messages (paid plans) | EU (Croatia), global network |
| Ideal Postcodes | UK postcode address lookup | UK |
| OpenAI (advertising measurement) | Website visit and sign-up measurement, only with cookie consent | USA |
We may also share data when the law requires it, or with a buyer if the business is sold, under the same protections.
7. International transfers
Some providers process data outside the UK, mainly in the EU and the USA. Transfers to the EU rely on UK adequacy regulations. Transfers to the USA rely on the UK Extension to the EU–US Data Privacy Framework where the provider is certified, or otherwise on the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
8. How long we keep data
| Data | How long |
|---|---|
| Account, jobs, customers, certificates, photos, documents | While your account is open. After you close it, 90 days to let you export, then deleted |
| Invoices and payment records for your subscription and credits | 6 years after the end of the financial year (UK tax law) |
| Location points | 12 months, unless you delete them sooner |
| AI assistant conversations | Until you clear them or close your account |
| Support tickets | 2 years after closing |
| Security and server logs | 12 months |
Electricians often need to keep certificates for many years. Download your certificates before closing your account; we cannot keep them for you after closure. Backups are overwritten within 30 days of deletion.
9. Security
- All traffic is encrypted in transit (HTTPS/TLS).
- Database rules keep each company's data separate, and Field Workers see only the jobs assigned to them.
- Files such as certificates and photos are kept in private storage and shared through short-lived links.
- Connection secrets for Gmail and other services are stored encrypted and are not readable from the app.
- Payment card details are handled by Stripe and never stored by us.
If a breach is likely to put your rights at risk, we will tell the ICO within 72 hours of becoming aware of it, and tell you without undue delay.
10. Your rights
Under UK GDPR you can ask us to:
- give you a copy of your data
- correct inaccurate data
- delete your data, where we no longer need to keep it
- restrict or object to some processing
- give you your data in a portable format
- stop processing based on consent, at any time
Email aienergy.maintain@gmail.com. We reply within one month. If your details were added by an electrician, we will pass your request to them, as they are the controller.
You can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would welcome the chance to help first.
11. Cookies
The app uses only the storage needed to keep you signed in and remember settings. Our website uses analytics and advertising measurement only if you accept them in the cookie banner. See our Cookie Policy.
12. Children
AiCert° is for working professionals aged 18 or over. We do not knowingly collect data from children.
13. Changes
We will post changes here and update the date at the top. If a change is significant, we will tell you by email or in the app.
14. Contact
AI Energy Limited, Stanton House, Coxhill Way, Aylesbury, HP21 8FW. Email: aienergy.maintain@gmail.com.