Terms of Service | EICR Certificate App

These Terms of Service ("Terms", "Legal Terms") form a legally binding agreement between you ("you", "your", "User") and AI ENERGY LIMITED, a company incorporated in England and Wales, company number 14953433, trading under the name AiCert° ("AiCert", "we", "us", "our").

Our registered office is:
Coxhill Way
Aylesbury
HP21 8FW
United Kingdom

AiCert° operates a digital business platform for electrical contractors and trade professionals, including the AiCert° website, Progressive Web Application, mobile applications where available, CRM, job management, scheduling, field tracking, electrical certificate generation, invoicing, financial management, document storage, AI-assisted tools and associated APIs (collectively, the "Services").

General enquiries may be sent to: aienergy.maintain@gmail.com.

By creating an account, accessing the Services, installing or using the App, purchasing Certificate Credits, or issuing a certificate through AiCert°, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

1. About These Terms

Our registered office is:
Coxhill Way
Aylesbury
HP21 8FW
United Kingdom

General enquiries may be sent to: aienergy.maintain@gmail.com.

2. The AiCert° Services

AiCert° provides software designed to help professional electrical contractors manage their business and field operations.

Depending on the features available to your account, the Services may include:

customer and property management;
lead and job management;
scheduling and visit planning;
route planning;
site arrival and departure tracking;
time and mileage tracking;
EICR, EIC and MWC certificate workflows;
certificate numbering and PDF generation;
electronic signatures;
document and photo storage;
invoicing;
payment tracking;
materials and expense management;
job profitability calculations;
company financial analytics;
Gmail and other third-party integrations;
AI-assisted consumer unit and distribution-board image analysis;
AI-assisted receipt and document analysis;
AI speech-to-text and field-note assistance;
AI-generated business insights and other AI functionality introduced from time to time.

The exact features available may change as AiCert° develops the Services.

AiCert° is designed primarily for professional electricians and electrical contracting businesses operating in the United Kingdom.

3. Professional Use and Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement.

Where the Services are used to create, sign or issue electrical certificates, you represent that:

you are appropriately qualified and authorised to perform the relevant electrical work and inspections;
you hold any professional registration, accreditation, licence or certification required for the work you undertake;
your qualifications and registrations are current and valid;
you will comply with all applicable legislation, regulations, standards and professional requirements;
all information entered into AiCert° is accurate and complete.

Examples of professional registrations may include NAPIT, NICEIC or other relevant UK industry bodies.

AiCert° does not independently verify your professional qualifications unless we expressly state otherwise.

You remain responsible for ensuring that you are legally authorised to perform and certify the work for which you use the Services.

4. Account Registration and Security

You may be required to create an AiCert° account.

You agree to provide accurate, complete and current information and to update that information when necessary.

You are responsible for:

maintaining the confidentiality of your login credentials;
all activity carried out through your account;
ensuring that authorised users only access your account;
maintaining appropriate security on devices used to access AiCert°.

You must notify us promptly if you believe that your account has been accessed without authorisation.

Each individual user licence or account is intended for use by the named individual to whom it is assigned.

You must not share login credentials between multiple individuals or permit multiple people to operate under a single individual user account where this is prohibited by your account configuration.

We may suspend or terminate an account where we reasonably believe that account security has been compromised or these Terms have been materially breached.

5. Pricing and Certificate Charges

5.1 Platform Access

Unless otherwise stated, access to the core AiCert° business platform is provided without a recurring monthly platform subscription fee.

The Services may include CRM, job management, scheduling, invoicing, financial tools and other functionality without a monthly platform charge.

5.2 Certificate Issuance

AiCert° currently charges a fee for each certificate issued through the platform.

The current standard certificate issuance fee is:
£1.00 per issued EICR, EIC or MWC certificate.

The applicable price displayed at the time of purchase or issuance will apply.

A certificate that remains a draft and has not been issued will not normally incur the certificate issuance charge.

5.3 Certificate Credits

AiCert° may use a credit-based system for certificate issuance.

Where Certificate Credits are used:

credits may be purchased or allocated to an account;
the applicable number of credits will be deducted when a certificate is issued;
creating or editing a draft does not normally consume a certificate credit;
users may view their available credit balance within the Services;
credits may be subject to expiry or other conditions where clearly stated at the time of purchase.

5.4 Taxes

Prices are stated in GBP unless otherwise indicated.

VAT or other applicable taxes will be charged where legally required.

5.5 Price Changes

We may change our prices from time to time.

Where a price change affects a purchase you have already made, the price applicable at the time of that purchase will continue to apply to that transaction.

6. Payments

Payments may be processed through third-party payment providers, including Stripe and, where applicable, Apple App Store or Google Play payment systems.

Where payment is processed by a third party, that third party's payment terms may also apply.

We do not normally receive or store your full payment card details.

You authorise the applicable payment provider to process payments associated with your AiCert° account or purchases.

Except where required by applicable law, fees for certificate issuance and consumed digital services are non-refundable once the relevant service has been delivered or the certificate has been issued.

Nothing in this section affects any statutory refund or cancellation rights that cannot legally be excluded.

7. Intellectual Property

7.1 AiCert° Intellectual Property

AiCert° and its licensors own or control all intellectual property rights in the Services, including, where applicable:

source code;
software architecture;
databases;
algorithms;
calculation engines;
AI models and prompt architecture;
user interface design;
screen layouts;
workflows;
navigation structures;
certificate templates;
document templates;
graphics;
text;
audio and video;
trademarks;
logos;
branding;
proprietary systems and processes.

Nothing in these Terms transfers ownership of any AiCert° intellectual property to you.

7.2 Limited Licence

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Services for your legitimate internal business purposes.

You may download or print documents generated for your business where the Services permit you to do so.

7.3 Restrictions

You must not:

copy or reproduce the Services;
resell or sublicense the Services;
distribute the Services;
commercially exploit AiCert° Content without permission;
reproduce AiCert° screen designs or workflows;
copy certificate templates for use outside AiCert°;
reverse engineer the Services except where such restriction is prohibited by applicable law;
attempt to obtain source code;
remove proprietary notices;
create a competing service using AiCert° proprietary materials.

8. Protection of the AiCert° Interface and Workflows

The selection, coordination and arrangement of the AiCert° interface, screens, forms, workflows, certificate structures, navigation, business processes and overall visual presentation may constitute protectable intellectual property.

You must not systematically reproduce, emulate, copy or extract these elements for the purpose of developing, operating or marketing a competing product or service.

This restriction does not prevent lawful independent development that does not use AiCert° confidential information, proprietary materials or protected intellectual property.

9. User Content and Business Data

The Services allow you to create, upload, store and process business information, including:

customer information;
property information;
job records;
inspection notes;
photographs;
videos;
voice notes;
certificate information;
test results;
invoices;
receipts;
financial records;
documents;
communications.

This information is referred to as "User Content".

You retain ownership of your User Content.

You grant AiCert° a limited, worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce and transmit User Content solely to:

provide the Services;
maintain the Services;
provide requested functionality;
create backups;
maintain security;
comply with applicable law.

We do not acquire ownership of your customer records, inspection records or business documents merely because you store them using AiCert°.

10. Your Responsibility for User Content

You are responsible for ensuring that User Content:

is accurate;
is lawful;
does not infringe third-party rights;
does not contain malicious software;
is uploaded and processed in accordance with applicable data protection law.

Where you upload personal data relating to your customers, tenants, property owners, employees or other individuals, you are responsible for having an appropriate legal basis for that processing.

Where applicable, you act as the data controller and AiCert° acts as your data processor in accordance with our Privacy Policy and applicable data processing arrangements.

11. Electrical Certificates and Professional Responsibility

11.1 AiCert° Is Not a Certifying Body

AICERT° IS NOT A CERTIFYING BODY.

AiCert° provides software, workflow tools, document generation, calculations and AI-assisted functionality.

AiCert° does not independently inspect electrical installations and does not itself certify that an installation complies with BS 7671 or any other technical standard.

11.2 Engineer Responsibility

The qualified engineer or other authorised professional who performs the physical inspection and applies their digital signature remains responsible for:

carrying out the physical inspection;
performing the required tests;
obtaining accurate readings;
entering or confirming the correct information;
verifying calculations;
recording observations correctly;
ensuring compliance with applicable standards;
determining the appropriate classification of defects;
reviewing the completed certificate;
signing and issuing the certificate.

The use of AiCert° does not transfer any professional, statutory, civil or criminal responsibility from the engineer to AiCert°.

11.3 Physical Inspection Requirement

A certificate generated through AiCert° must be based on an inspection and testing process actually performed by the responsible qualified professional.

You must not issue a certificate based solely on AI-generated information, historical information or information that has not been independently verified.

12. AI Field Assistant

AiCert° may use artificial intelligence to assist with field operations, including:

speech-to-text;
structured note generation;
consumer-unit image recognition;
photo analysis;
receipt analysis;
technical information lookup;
calculations and suggestions;
certificate field population;
business and financial insights.

AI functionality is provided as an assistive tool only.

AI-generated information may contain errors, omissions, outdated information or incorrect interpretations.

You must independently verify AI-generated information before relying on it.

13. AI Human-in-the-Loop Requirement

AI-generated information must not be treated as a physical measurement, inspection result, professional certification or substitute for professional judgement.

For certificates:

the installation must be physically inspected where required;
required measurements and tests must actually be performed;
AI-generated information must be reviewed;
the responsible professional must confirm the information;
the responsible professional must manually approve and digitally sign the certificate.

AiCert° may maintain audit information identifying fields that were populated or assisted by AI and the subsequent human verification.

14. AI Accuracy and Hallucination Risk

Artificial intelligence systems may occasionally generate inaccurate, incomplete, outdated or fabricated information.

This may include:

incorrect technical interpretations;
incorrect regulation references;
incorrect calculations;
incorrect equipment identification;
incorrect defect classifications;
incorrect recommendations;
incorrect property or customer information.

You must independently verify relevant information against the applicable primary legislation, regulations, standards, manufacturer instructions and professional guidance before relying on it.

For electrical work, this may include the current edition of BS 7671 and other applicable standards and regulations.

15. AI Data Protection and Model Training

AiCert° is designed so that customer production data is not used to train or fine-tune public or foundation AI models.

Where AI third-party processors are used, AiCert° intends to maintain appropriate contractual restrictions regarding the use of customer production data.

AI processing may include customer-provided text, voice input, photographs, documents and other information where the relevant AI functionality has been enabled.

The applicable processing arrangements, AI providers and safeguards are described in our Privacy Policy and AI Usage & Governance Policy.

We will not knowingly sell your User Content or use your customer data for advertising.

16. Anonymised and Aggregated Data

We may create anonymised and aggregated information from the operation of the Services.

Such information may include statistical information relating to:

types of electrical defects;
observation categories;
general installation characteristics;
equipment types;
job characteristics;
service categories;
general geographic areas.

We will only treat information as anonymised where identifying information has been removed to the extent required for the resulting information to no longer constitute personal data under applicable data protection law.

We may use anonymised and aggregated information for legitimate business purposes, including product development, analytics, research and industry insights.

We will not use this provision to disclose identifiable customer information, full property addresses or identifiable inspection records.

17. Location Tracking and Inspection Media

Certain AiCert° features may use:

GPS location;
geolocation;
EXIF metadata;
photographs;
device information;
timestamps.

These features may be used to assist with:

route planning;
travel calculations;
site arrival and departure;
time-on-site records;
property identification;
inspection documentation;
certificate audit trails.

Where applicable, location and other optional processing will be subject to the permissions and consent mechanisms described in our Privacy Policy.

You can withdraw optional permissions through the relevant application or device settings, although doing so may disable associated functionality.

18. Prohibited Activities

You must not use AiCert° to:

violate applicable law;
commit fraud;
falsify inspection results;
fabricate test readings;
create false certificates;
sign certificates for inspections that were not performed;
impersonate another person;
obtain another user's credentials;
upload malware;
interfere with platform security;
circumvent access controls;
scrape or systematically extract platform data;
use bots or automated systems without permission;
reproduce AiCert° proprietary workflows;
copy certificate templates for a competing product;
use AiCert° Content to train or fine-tune a system designed to replicate AiCert°;
perform unauthorised competitive benchmarking;
reverse engineer the platform except where legally permitted;
share individual user accounts in breach of the applicable licence.

We may suspend or terminate an account where we reasonably believe prohibited activity has occurred.

19. Electronic Signatures and Electronic Communications

You agree that electronic communications, electronic records and electronic signatures may be used through the Services where legally permitted.

You are responsible for ensuring that any person applying a digital signature to a certificate is properly authorised and qualified to do so.

An electronic signature applied through AiCert° does not transfer professional responsibility to AiCert°.

You agree to receive operational communications, account notifications, security notifications, service notices and other communications electronically.

20. Third-Party Services and Integrations

AiCert° may integrate with third-party services, including payment providers, email providers, mapping services, cloud infrastructure providers and AI providers.

Examples may include:

Stripe;
Gmail;
AWS;
AI/LLM providers;
mapping services;
Apple App Store;
Google Play.

Third-party services are subject to their own terms, privacy policies and availability.

AiCert° is not responsible for third-party services that are outside our reasonable control.

If a third-party service becomes unavailable, changes its API, changes its terms or discontinues functionality, corresponding AiCert° functionality may also be affected.

21. Mobile Applications

Where AiCert° is made available through Apple App Store or Google Play, additional platform-specific terms apply.

Apple App Store

Where applicable:

these Terms are between you and AI ENERGY LIMITED, not Apple;
Apple is not responsible for providing maintenance or support for AiCert°;
AiCert° is responsible for the App and its content;
AiCert° is responsible for addressing applicable product, regulatory and consumer claims relating to the App;
AiCert° is responsible for handling applicable intellectual-property infringement claims relating to the App;
Apple and its subsidiaries may be third-party beneficiaries of applicable provisions of these Terms.

The Apple App Store is operated by Apple Inc. and remains subject to Apple's own terms and policies.

Google Play

Where applicable, use of the Android version of AiCert° is also subject to Google Play's applicable terms and policies.

You may revoke device permissions, including camera, location, microphone or photo access, through your device settings. Certain AiCert° functionality may become unavailable if those permissions are disabled.

22. Availability, Maintenance and Changes

We aim to provide reliable access to AiCert°, but we do not guarantee that the Services will always be:

available;
uninterrupted;
error-free;
free from bugs;
compatible with every device;
available without maintenance.

We may temporarily suspend access for:

maintenance;
security updates;
infrastructure changes;
emergency repairs;
third-party service failures;
legal or regulatory reasons.

We may add, modify, improve or discontinue features from time to time.

Where reasonably practicable, we will provide notice of material changes affecting the core Services.

23. Data Backup and Records

Although AiCert° may maintain backups and disaster-recovery systems, you remain responsible for maintaining appropriate copies of important business records.

This is particularly important for:

certificates;
inspection records;
invoices;
financial records;
photographs;
regulatory documentation.

AiCert° should not be treated as the sole permanent archive for records that you are legally required to retain.

Our data retention and security practices are described in the Data Retention & Security Policy and Privacy Policy.

24. Suspension and Termination

You may stop using the Services at any time.

We may suspend or terminate your access where reasonably necessary because of:

material breach of these Terms;
non-payment;
fraud or suspected fraud;
falsification of certificates;
misuse of the Services;
security risks;
unlawful activity;
attempts to compromise the platform;
infringement of AiCert° intellectual property.

Where appropriate, we may provide notice and an opportunity to remedy a breach before termination.

We may terminate access immediately where the circumstances reasonably require immediate action, including suspected fraud, serious security threats or falsification of statutory documents.

Termination does not remove obligations that by their nature should continue, including intellectual property, confidentiality, professional responsibility, liability and dispute provisions.

25. Your Data Following Termination

Following account termination or closure, User Content may remain available for a limited period to allow account administration, legal compliance, backup management and any applicable data retention obligations.

Deletion and retention are governed by our Privacy Policy and Data Retention & Security Policy.

Where applicable, you may request export of your business data before account closure.

Certain information may need to be retained where required by law, legitimate legal interests or statutory retention obligations.

26. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "AS IS" and "AS AVAILABLE" basis.

We do not guarantee that:

AI-generated information will always be accurate;
certificate calculations will always be correct;
information generated by the platform will satisfy every regulatory requirement;
the Services will be uninterrupted;
third-party integrations will always operate;
GPS or geolocation data will always be accurate;
photographs or AI image recognition will correctly identify equipment;
financial analytics will accurately predict future profitability.

You remain responsible for independently verifying information before relying upon it.

Nothing in these Terms excludes any warranty, right or liability that cannot lawfully be excluded.

27. Limitation of Liability

To the maximum extent permitted by applicable law, AiCert° will not be liable for indirect, incidental, special or consequential losses arising from use of the Services, including loss of:

profits;
revenue;
business opportunity;
goodwill;
anticipated savings;
data;
business interruption.

AiCert° will not be responsible for regulatory penalties, professional sanctions or claims arising from your failure to properly inspect, test, verify, certify or perform electrical work.

Subject to applicable law, AiCert°'s total aggregate liability arising from or in connection with these Terms shall not exceed the total amount of fees actually paid by you to AiCert° during the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
deliberate wrongdoing where liability cannot lawfully be excluded;
any liability that cannot legally be excluded or limited.

Where you are a consumer, nothing in these Terms limits your statutory consumer rights.

28. Indemnity

To the extent permitted by law, you agree to indemnify AiCert°, its officers, employees and agents against reasonable losses, claims and costs arising from:

your unlawful use of the Services;
your breach of these Terms;
your User Content;
infringement of third-party rights caused by your User Content;
fraudulent or falsified certificates created or issued by you;
your failure to comply with applicable professional or regulatory requirements.

This provision does not require you to indemnify AiCert° for losses caused by AiCert°'s own unlawful conduct or liability that cannot legally be transferred to you.

29. Confidentiality

You must not disclose confidential information concerning AiCert° that is clearly identified as confidential or that reasonably should be understood to be confidential.

AiCert° will take reasonable measures to protect confidential business information provided by users.

This does not prevent disclosure where required by law, regulation, court order or legitimate law-enforcement request.

30. Changes to These Terms

We may update these Terms from time to time.

The updated version will include a revised effective date.

Where a change is material, we will take reasonable steps to notify users, for example through the Services or by email.

Your continued use of AiCert° after the effective date of revised Terms constitutes acceptance of the revised Terms, except where applicable law requires a different form of acceptance.

31. Complaints and Disputes

If you have a complaint about AiCert°, please contact us first at: aienergy.maintain@gmail.com

Please provide:

your name;
account information;
a description of the issue;
relevant dates;
supporting documents where applicable.

We will attempt to resolve complaints in good faith.

Where appropriate, you and AiCert° agree to attempt informal resolution for at least 30 days before commencing formal proceedings.

Nothing in this section prevents either party from seeking urgent court relief where necessary to protect intellectual property, confidential information, security or other legal rights.

32. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Subject to any mandatory rights available to consumers under applicable law, the courts of England and Wales shall have jurisdiction over disputes arising from or relating to these Terms.

If you are a consumer resident in another jurisdiction, nothing in these Terms prevents you from relying upon mandatory consumer protection rights available to you under the law applicable to your circumstances.

33. General Provisions

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect.

Our failure to enforce a provision immediately does not constitute a waiver of that provision.

These Terms, together with the AiCert° Privacy Policy, Cookie Policy, AI Usage & Governance Policy, Consent Framework and Data Retention & Security Policy, form the agreement governing your use of the Services.

If there is an inconsistency between these Terms and mandatory applicable law, the mandatory law will prevail.

Nothing in these Terms creates a partnership, employment relationship, joint venture or agency relationship between you and AiCert°.

We may transfer or assign our rights and obligations under these Terms as part of a corporate restructuring, sale, merger, acquisition or transfer of the relevant business, subject to applicable law.

34. Contact Details

AI ENERGY LIMITED trading as AiCert°

Company number: 14953433

Registered office:
Coxhill Way
Aylesbury
HP21 8FW
United Kingdom

General enquiries: aienergy.maintain@gmail.com

Important Notice

AiCert° is software designed to assist professional electrical contractors. It does not replace qualified professional judgement, physical inspection, testing, regulatory compliance or the responsibilities of the engineer signing a certificate.

The person who performs and certifies the work remains responsible for the accuracy, completeness and legal validity of the certificate.